Frequently Asked Questions

Place your order with no upfront payment. Your order is confirmed by SMS, and you pay cash directly to the delivery agent (or the seller, for self-delivered orders) when it arrives.

Yes. Once your order is out for delivery, open it from My Orders to see a live map of the delivery agent's position, along with a step-by-step status tracker.

If a delivery attempt fails, we'll retry or reach out to reschedule. Repeated failed attempts may result in the order being cancelled.

Delivery fees vary by seller and location, and are shown at checkout before you confirm your order. Delivery fees are paid digitally (via OPay, Paystack, or Monnify) - only the cost of the items themselves is paid in cash on delivery.

Sign up and choose "Seller" during registration. You'll need to submit a valid ID and a live selfie for verification - an admin reviews every new seller before they can start listing products.

Contact the seller directly through your order, or reach out via our Contact page if you need help resolving an issue with an order.